Regulating the Game’s Programme Expands with a New Educational Masterclass

The organisers of Regulating the Game, a premier gambling law and oversight symposium, have disclosed that the programme of the 2025 Masterclass Series will be expanded with a novel seminar.

Focal Research Consultants’ Chief Stakeholder Relations Officer, Jay Robinson, will lead a new keynote focused on safe play training and customer care culture.

Key Highlights of the Newly Added Masterclass

The invited speaker, with 20+ years of expertise in creating and supplying training programmes across multiple jurisdictions, is regarded as one of the world’s leading specialists in the field of safe gambling.

The expert’s strategy focuses on fostering a consumer service culture that centres around clients' security, workers' well-being, and delivering the best entertainment experiences.

The forthcoming lecture will uncover the following subjects:

• techniques for minimising personnel burnout;
• practices of improving clients’ satisfaction;
• approaches for expanding coverage and enhancing performance;
• the role of gambling management in supporting educational programmes;
• how to benefit all industry representatives and operators;
• impact of sector leaders, regulators and employees on shaping a transparent gaming culture.

The forum would be useful for the gambling sector's representatives, such as:

• heads of departments;
• C-suite executives;
• lawmakers and anyone working to promote safety initiatives, etc.

Attendees will get valuable insights and practical instruments to improve tactics, enhance training results, and bolster their brands’ images. The main goal of the gathering is to bridge the gap between regulators and market representatives.

Comments from the Invited Speaker

Mr Robinson shared his opinion on the forthcoming lecture, emphasising that comprehensive training of entertainment firms’ staff must address the actual demands of all stakeholders. The specialist believes this method is the key to ensuring the safety and transparency of the gaming process.

The expert’s presentation will focus on ways to enhance the performance of gambling corporations. The instruments discussed will help foster a more sustainable culture of customer care and business integrity, with a lasting influence on the reputations of gaming brands.

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